If you have any questions, please contact us at: email@example.com
We gladly accept exchanges or refund within 14 days from the receipt of the merchandise.
Kindly note that we can only exchange an item for the same article in a different size if available. The new size will be dispatched as soon as we have received the article that is to be exchanged.
In order to start the exchange or refund process the customers can contact us via email at:
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
Item/s that will not match JOHANNES ADELE return policy will not be taken into consideration and sent back to the customer at his own cost.
The returned items must be sent back in their original packaging together with all the materials received with the item/s (bags, tags, etc.). The item/s must be unharmed, unworn or altered and must have all original tags still attached. If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Size exchanges will only be issued if requested sizes are in stock. Exchanges for different items are not accepted. An item can only be exchanged once.
All return shipping and import fees are at the sole responsibility of the customer. These fees will be deducted from the final refund and will not be reimbursed.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact:
The site is secured with an SSL encryption.
In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology thanks to our partner Stripe.
In order to make payments with SSL no special software is required.
You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.
For further details about information security please contact:
Payments as well a refunds for shipments are all invoiced in Euro (EUR).
PAYMENT BY VISA - MASTERCARD
Payment details are not saved. For assistance with payment methods please contact: firstname.lastname@example.org
Once an order has been placed you will receive a confirmation email within 48h.
This email will indicate you the payment method. Please note that your order is only confirmed when the payment is completed.
DELIVERY TIME AND COST
All orders have to be confirmed by JOHANNES ADELE.
SHIPMENTS WITHIN EUROPE
Delivery in 2-3 working days after your order has been accepted
SHIPMENTS OUTSIDE OF EUROPE
Delivery in 4-5 working days after your order has been accepted
DELIVERY COST ARE CHARGED TO THE CUSTOMER
France shipping cost: € 12
European Union shipping cost: € 20
Countries included: Albania, Armenia, Belarus, Gibraltar, Kosovo, Lechtenstein, Macedonia, Norway, Switzerland, Ukraine, and Vatican City State, UK
Rest of World items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by JOHANNES ADELE
Shipping cost: € 30
Materials on this site may seem harmful or offensive to some viewers. Users under the age of 18 are required to show the site policies to a legal guardian and receive their permission before browsing and placing an order with www.johannesadele.com
All details gathered in the process of accessing and registering to www.johannesadele.com services are kept private and secure on our servers. Personal details may only be used for user authentication with personnel agencies and for internal research unless otherwise stated.
Credit card and payment details may only be shared with the owners bank for authentication. This information is kept in order to provide users with fast browsing options and assistance.
JOHANNES ADELE will not be held responsible for a delay in shipment caused by circumstances beyond the control of JOHANNES ADELE that cause ordered products to arrive late.
If JOHANNES ADELE is unable to deliver the ordered product for any reasons, the customer will be fully refunded.
JOHANNES ADELE will not be held responsible for any harm, damage or death caused directly or indirectly by his products.
INTELLECTUAL PROPERTY RIGHTS
All images, texts and designs presented are copyrighted and trademarked by JOHANNES ADELE.
JOHANNES ADELE reserves the right to take legal action if any use of these materials are used without direct consent.
QUESTIONS AND INQUIRIES
JOHANNES ADELE is operated and acts under French law with the business name
AJ ENTERPRISE SARL au capital social 10 000€
41 QUAI DES GRANDS AUGUSTINS
IMMATRICULATION AU RCS 808490312 DE PARIS.